• First, you can search for a solution to your query in FAQs mentioned below.
  • We expect our Users to have basic knowledge to solve below issues themselves:
    1. Software Installation
    2. License Activation
    3. License Deactivation
    4. Basic trouble shooting steps like Profile reset, HWACCELERATION ON/OFF etc.
  • Your query can be a brief description about the actual issue(s). Submit them in below form:






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Frequently Asked Questions


    When I'm giving print in TrueCAD, the print stamp should appear. How can I give?
    Ans.: TrueCAD--> Type command as "PLOTSTAMP"--> Enter. Then you will get a dialog box to give "Header & Footer" text and click on the Advanced button to set settings to it.


    How to load .net applications in TrueCAD software?
    Ans.: By using "NETLOADCLASSIC" command we can load .NET applications in TrueCAD software. Otherwise, go to Tools menu and click on "Load Classic .NET Application" then you will get one dialog box to load your .NET applications.


    How to enable on line control point?
    Ans.: Command "VIEWRES", then increase the value. The range is 1 to 20000. The default value is 1000, if you set a high value, the zoom performance will reduce.


    How to convert a part of drawing into a .dxf format from a .dwg file?
    Ans.: To convert the entities into a .dxf format from drawing file, TrueCAD--> Type command as "DXFOUT"-->Enter-->Choose the location to save the file-->Type "Entities"--> Enter-->Select the entities-->Enter.


    The default drawing background is black and I would like to change this to some other color. How can I do this in TrueCAD software?
    Ans.: TrueCAD--> Tools menu-> Options -> Display -> Drawing window -> Click on color scheme -> Select Background. Choose which color you want and click on OK.


    How to enable the "Auto-Save" option in TrueCAD software and where the files will save automatically?
    Ans.: 1. To enable "Auto-Save" option, Type command--> OPTIONS--> Go to "General" tab--> Here we have to enable the option "Enable auto save every". 2. By default, the files will automatically save in the below path. "AppData\Local\Temp".


    How to stop the notifications in TrueCAD software or how to disable the "Events Log" in TrueCAD software.
    Ans.: By using "NOTIFYMANAGER" command we can disable the "Events Log" in TrueCAD software so follow the below steps to disable/enable the notifications. Steps to disable: Give Command--> NOTIFYMANAGER--> Press Enter--> Enter the Value "0"--> Press Enter. Steps to enable: Give Command--> NOTIFYMANAGER--> Press Enter--> Enter the Value "1"--> Press Enter.


    How to measure the area for the particular entity?
    Ans.: TrueCAD--> Type command as->"AREA"->Select option "Entity"-> press enter and select the entity. Now you can see the area and perimeter measurements in the command bar.


    How to create backup files in TrueCAD software?
    Ans.: Type command as "MAKEBAK" in the command bar and set the value to ON by giving value as "1". After this, .bak file will be created at the same location of the original .dwg file. This .bak file can be renamed to .dwg.


    Hatch is not coming in a given drawing even in a simple rectangle created new.
    Ans.: Type the variable FILLMODE and set the value to ON. (or) Express menu->Visualization->FILLMODE->ON


    Entities are not highlighting when we place the cursor on entities.
    Ans.: To highlighting the entities when we place the cursor on entities, TrueCAD-->Command Bar-->Type command-->SELECTIONPREVIEW-->Set value as "1"-->Press Enter.


    What is the Difference between TrueCAD Standard & Professional Versions?
    Ans.: TrueCAD Professional is having 3D Modelling (Solids editing), Productivity tools. which is not there in TrueCAD Standard Version.


    How do I know the version number that I have installed?
    Ans.: TrueCAD--> Help menu--> About TrueCAD. Here you can find the version of an TrueCAD software, highlighted with blue color.


    How to Lock the Toolbar at one position in TrueCAD software?
    Ans.: To lock the Toolbar in TrueCAD at one position, TrueCAD-->Right click on tool bar->Lock location->select "Floating toolbar and Docked toolbar".


    When I'm trying to give text in a drawing, it is taking in backword direction.
    Ans.: Go to--> Format menu--> Click on Text Styles Manager. Here disable "Print Text Backwords" option and click on Apply and then OK button.


    When I'm giving dimensions, the text is getting from "Right to Left".
    Ans.: Go to--> Dimensions menu--> Click on Dimensions Styles Manager--> Modify--> Text. Here select view direction from "Left to Right".


    Text is not appearing in the drawing, it appears as boxes.
    Ans.: (i) Type "QTEXT" in command prompt. (ii) Set the value to "OFF" (iii) REGENALL (iv) Save your drawing.


    How to change letters from lower-case to upper-case in multi-line text.
    Ans.: Double click on text--> Select entire text--> Mouse right click--> Go to Change Case. Here you can change to upper-case/lower-case.


    I have a drawing in model space and i'm taking print preview by using print command, but the preview is not coming and message getting that "THE ANNOTATIVE SCALE IS NOT EQUAL TO PLOT SCALE DO YOU WANT TO CONTINUE YES/NO". For the same drawing file preview is getting in layout.
    Ans.: Set the scale values for for both "Annotative scale and Plot scale" in model space and in print dialog box. By using "CANNOSCALE" command set the scaling for model space and now give print command, here untick the option "Fit To File" and select scaling option then one drop down list will open in that select the option for scaling what you have given in the model space. Now check the print preview.


    How to increase Entity Selection Grip points in TrueCAD?
    Ans.: Go to--> Tools menu--> Drawing Settings--> Display tab--> Grips. Here you can increase the size of grips and you can change the color of it.


    How to deactivate my License Key in TrueCAD software?
    Ans.: To deactivate your License Key in TrueCAD, TrueCAD--> Add-ons menu--> Click on License Transfer and follow the instructions given there.


    When I'm trying to install TrueCAD Classic version, it is failing to install and asking to install dot net framework 3.5.
    Ans.: To install TrueCAD Classic version, Dot Net Framework 3.5 is required and it is not inbuilt in TrueCAD Classic version. So first we have to install Dot Net Framework 3.5 manually, then you can able to install TrueCAD Classic version.


    Unable to open drawing files directly in TrueCAD software.
    Ans.: To open drawing files directly in TrueCAD, TrueCAD--> Tools--> Options--> General tab--> Set Files Association--> Select All--> Click on Save.


    How to convert part of drawing as pdf format in TrueCAD software?
    Ans.: Follow the below steps to convert into pdf format. Type command PLOT--> Press Enter--> Select PDF printer--> Select "What to print" as Window--> Now select the entities and click on OK button to save in PDF format.


    How to edit block in TrueCAD software and how can I save changes to it?
    Ans.: Simply double click on a block to edit. Then make changes to your block, now type the command "REFCLOSE" and press enter. Then it will ask you"Enter option [Save/Discard reference changes] : " press enter button to save changes to your block.


    How to change local language in TrueCAD?
    Ans.: To change your language, TrueCAD -> Tools -> Options -> Display -> Select Language -> Click OK)

    Change Language


    What local languages are supported in TrueCAD?
    Ans.: Following languages are supported in TrueCAD: Chinese Czeck English French German Italian Korean Polish Portuguese Russian Spanish.


    I am getting ALL_USERS_PROFILE not avaialble error is displayed during installation. What to do?
    Ans.: This problem is due to VC++ programs missing in your OS. Make sure that you have the vc redistributable files installed in your computer. However, we have included all the requirements in our software package. Unless there is a peculiar installation from your end, you will not encounter this problem.


    What should I do if I get the following error - "The path given for the Error.log was not found. The Error.log will be generated in the application directory."
    Ans.: If you get this error, it means directory for log files was missing. Type command "SYSLOGPATH" in TrueCAD and it will show you the path of log file directory. Create the folder at that location with same name if it is not there.


    What do we do if we get 'Error.Log' file Error Message in TrueCAD.
    Ans.: If you get this error, it means directory for log files is missing. Type command "SYSLOGPATH" in TrueCAD command bar and it will show you the path of log file directory. Create a folder at that location with same name if it is not there.


    When I insert any block, the scaling is not done as per the size of the drawing
    Ans.: While inserting any block, you have an option to specify scale, mirror etc. By default no software will understand the required scale automatically in your drawing. Give us more information if you are comparing with any other CAD software.


    Unable to lock the Tool bar in one position?
    Ans.: All toolbars are expected to stay at their previous position. Follow these steps: (i) In windows run, type "%appdata%" and enter (ii) Select and delete "TrueCAD" folder. (iii) Restart your TrueCAD application.


    When one makes a selection in the drawing of any object, a selection window pops up and disturbs the screen
    Ans.: Goto TrueCAD -> Tools -> Options -> Display Tab -> Goto "Menus" group and disable, "Display Prompt Boxes". You will no more get these pop ups.


    Unable to open DWG file directly?
    Ans.: Right click on any of your DWG file -> Open with -> choose default program as "TrueCAD". The icon of all your existing DWG files also will change.


    Where do we find Express tools?
    Ans.: Please copy attached file to your Program Files -> TrueCAD Directory. Close and open your TrueCAD. Contact us if you need any further help.


    What are the image attachment capabilities to TrueCAD Drawings?
    Ans.: TrueCAD support over 80 types of images to be embedded inside your drawing (dwg) file. This feature is best-in-class compared to any other CAD software. Further, it will search for embedded images efficiently and notify the user for any missing image links.


    How do you draw in Meter or Feet in TrueCAD? I can't find the units here.
    Ans.: Create new drawing -> create entirely new drawing -> Next -> Next -> now you will be able to select the units either in feet or meter. Please check.


    What is Self License Transfer ?
    Ans.: Between any two computers, you can transfer licenses yourself with out any approvals.


    I noticed that IntelliCAD is distributed under the name of several different companies. Why ?
    Ans.: IntelliCAD is a product which was developed by a consortium of several companies from around the world. This guarantees the support needed in case of any problems arising from such a vast software project. Every company participating as trading member to the ITC consortium can distribute products based on IntelliCAD technology. This kind of co-operation guarantees the basic functionality and compatibility. To the basic characteristics of IntelliCAD, TrueCAD has added a great many "improvements and additional functions" which make TrueCAD the best version distributed of IntelliCAD currently available on the international market.


    You are selling TrueCAD at very low price compared to your competitors. Are there any limitations in features?
    Ans.: No, there are no limitations in TrueCAD Software. However, there are few differences between Standard and Professional Versions. However, the best way is to evaluate TrueCAD and check the features and capabilities yourself. TrueCAD is a kind of try and buy software. There is no special learning involved for existing CAD users.


    Where can I find the manual in PDF ?
    Ans.: The manual printable PDF (using TrueCAD.pdf) is saved in the Help folder, that is located in the main program. Es. "C:\Program Files or Progam Files(x86)\TrueCAD\TrueCAD 2016..\Help\Using TrueCAD.pdf


    When I open a drawing made with AutoCAD the text is not properly aligned. How can I solve it ?
    Ans.: It is a matter of font. The drawing opened uses an AutoCAD font. Anyone who owns a regular AutoCAD licence can use, besides the numerous fonts available with TrueCAD , also the fonts supplied with AutoCAD. Just open the Tools menu. Under Options in Path/File in Fonts, add the fonts' installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts. For the 2000 version of AutoCAD the simplex font can be found in Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000. This guarantees a perfect display of any project using the simplex.shx font. Some of the desired fonts you can find on internet also, you can download & install the font in your machine for the better display of fonts in TrueCAD Software.


    Text string has wrong fonts even if I have copied them on my computer ?
    Ans.: - Check if the font path is specified correctly in TrueCAD options. From Tools->Options choose Path/Files tab and insert the correct path for your fonts. You can add more different paths separated - TrueCAD makes an automatic substitution of fonts not available, check file icad.fmp (it is stored into TrueCAD main directory), if a font substitution is present for one you have on the disk, delete this row. Font substitution syntax is OriginalFont;OptionalFont


    I inserted an OLE Object and now I cannot open it anymore. What should I do ?
    Ans.: This problem arises when external references (Xref) are used and its re-occurrence can be erratic. It could happen even after opening and saving the drawing several times. It relates to all OLE objects that can be inserted (images, Excel Spreadsheets, Word Documents, etc.) If you have this problem, you just need to delete the file with .vbi extension and the same name as your drawing found in the same directory as the .dwg file.


    I can not open a drawing ?
    Ans.: Where: 01. An error message is displayed and the drawing is not opened. 02. An error message is not displayed but the drawing won't open. 03. It began the loading of the drawing but after the operation is completed or before it TrueCAD goes wrong. In all these cases, the file may be corrupted, so recovery is needed: -- Start TrueCAD -- From the File menu choose "Recover" -- Select the damaged files and confirm -- After all the operations take effect on the drawing it is necessary to save it. It is recommended that you use the "Save as" command assigning another name to the recovered file to avoid losing in this way any definitive information that was not recovered.


    When open a drawing, the content of the parts are different ?
    Ans.: Where: The drawing is open, but some of its details are not present In this case, the file may be corrupted, so recovery is needed: -- Start TrueCAD -- From the File menu choose "Recover" - Select the damaged files and confirm -- After the all the operations take effect on the drawing it is necessary to save it. It is recommended that you use the "Save as" command assigning another name to the recovered file to avoid losing in this way any definitive information that was not recovered


    Display the thickness of lines in the work area ?
    Ans.: -- Click on the button "LWT" in the status bar of TrueCAD to enable or disable the display of line width. OR: -- From the Tools menu, choose " Drawing Settings" . -- Under the "Display", under the label "Change settings:" choose from: "Lineweights." -- Select the "display lineweights". -- Exit the form confirming the button "Ok"


    Copy and Paste does not work. I can not copy the drawing in another drawing ?
    Ans.: The reason could be that the drawing from which entities are being copied was closed. -- Make sure the file from which the entities were copied is still open. -- If it proves closed: open the file of the drawing of origin, select entities to be copied from the Edit menu and choose "Copy" or "Copy with Base Point." -- Open or move into the drawing of destination without closing the drawing of origin, Edit menu and choose Paste "or" Paste to Original Coordinate". NOTE: The right way to copy is always use the command "Copy" from the Edit menu


    How to Insert Blocks from TrueCAD Block Library ?
    Ans.: Double Click on the block that you want to insert into a drawing & specify the insertion point


    The hot key of zoom and pan ?
    Ans.: wheel of the Mouse rotation -> Zoom IN and Zoom Out pressed -> Pan in the active window double-click -> Zoom Extension in the Active CTRL + Left mouse button pressed -> 3D orbit in the window Enable CTRL + SHIFT + Left Mouse button pressed -> Zoom IN and Zoom Out the window CTRL + SHIFT + Right Mouse button pressed -> Pan in the Active Window SHIFT + mouse-> Pan in the Active Window


    Where are print information stored ?
    Ans.: Stored Into the system registry : - ''Save changes to Layout'' check box value - ''Use Setting from'' check box value - Header and Footer Stored into the drawing: - Print Area - Fit print area to size of page - Scale - Print origin - Use Line Weight - Printer - Paper Landscape/Portrait - Units - Upside down set Stored into CTB files : - Pens color related to colors table - Lineweight related to colors table - Linetype


    How do I know the version number that I have installed ?
    Ans.: Open TrueCAD. Help menu -> About TrueCAD The mask is written the exact number of installed version


    Where do I get best deal to buy TrueCAD software ?
    Ans.: We recommend you to buy the software from your nearest Dealer to get better support. There won't be any price difference between dealers and direct Distributor or online purchase.


    Can I/we become Dealer/Reseller of your software ?
    Ans.: Yes, we encourage you to become our Dealer or Reseller. However, we appoint only one Dealer in a particular State/Region. If there is no existing Dealer, you will get a chance to become our Dealer. Otherwise, we will redirect you to your local Dealer so that you can become their reseller.


    How to increase Entity Selection Pickbox Size and Entity Snap Aperture ?
    Ans.: Below are the steps to achieve this result in TrueCAD 2016 Software. 1.Select any entity inside TrueCAD. 2.In that condition, go to Tools->Drawing Settings -> Coordinate Input Tab 3.Then you will notice two options at the bottom on Entity Selection Pickbox, increase the size at the pickbox dropdown list. 4.Similarly you can increase the Entity Snap Aperture, by increasing the Aperture size.


    How to use FILTER command in TrueCAD ?
    Ans.: Please use QSELECT Command. Your drawing should contain some entities so that this command will work.


    What is the Difference between TrueCAD Standard & Professional Versions.?
    Ans.: TrueCAD Professional is having 3D Modelling Tools, Productivity tools etc.. which are not there in TrueCAD Standard Version.


    Some ACAD LISP programs are not working in properly in TrueCAD ?
    Ans.: Most of the LISP commands are supported in TrueCAD. However there are few limitations on VISUAL LISP Some of the Visual LISP commands are not supported by TrueCAD. Check the code thoroughly and compare with TrueCAD Help Developer Reference.


System Requirements

  • OS : Windows XP, Vista, 7, 8, 8.1 & 10
  • CPU: Any CPU above 2GHz speed
  • Bit : 64bit/32bit
  • RAM : 3GB (higher RAM is better)
  • Hard Disk : 1GB free space

Free Technical Support

TrueCAD has a dedicated Technical Support team to address the technical queries of its users. All queries will be answered either same working day or next working day. As developers, software testers and support people work together, solutions will be provided straight to the point with clear instructions and steps.